Shipping and Return Policy
Designs for Health has certain items that are sensitive to higher temperatures/higher humidity levels and may require shipping in a cool environment depending on your location and time of year. For example, we recommend probiotics ship year-round in a cool environment. All PaleoBar™ and softgels should ship cold from May 1st through September. We recognize that in most cases you can logically make that decision on your own, but recommend that if the temperature is above 75 degrees, regardless of US location, you may ask to ship these items in a cool environment with cooler bag and cold packs. These items are subject to special shipping procedures due to their sensitive nature. We have these procedures to ensure our customers continue to receive products in good condition. Designs for Health recommends that Heat Sensitive Products ship out in a cooler bag and be received by customers within 72 hours of order fulfillment. Any products damaged in transit may be returned provided Designs for Health is notified within 24 hours of the time and date that the customer received their order.
Heat Sensitive products ordered after 4:00 PM EST Thursday or before 4:00 PM EST on Friday will be shipped out Monday. Customers may elect to have their order ship in its entirety on Monday or choose to split their order and have only their heat sensitive products ship on Monday. If the customer elects to split their order Designs for Health’s regular shipping policies will apply with the exception that the value of the combined orders will determine the shipping charge on the "regular" order.
Same day shipping on all orders less than $1,000.00 processed before 4:00PM ET.
Free ground shipping online applies to the 48 domestic states, which do not include AK, HI or PR.
If you are dissatisfied with a Product and would like to inquire about a return, please contact the DFH Customer Experience team at 1-860-623-6314, Monday - Thursday: 8:30am - 8:00pm ET or Friday: 9:00am - 5:00pm ET. Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. DFH, in its sole discretion, will either replace or provide a credit for all Products accepted as returns. A restocking fee of 20% of the purchase price of the Products will be charged for all returns. Reports of damaged Products or order discrepancies must be communicated to DFH within seventy-two (72) hours of delivery in order to qualify for return. Private label, heat sensitive and Products marked “Non-Returnable” are non-returnable and no credit or replacement will be given. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.
For any questions regarding our policies, please contact Customer Service at 1.860.623.6314.